Privacy and your data (privacy notice)

This privacy notice tells you what to expect when we collect your personal information.

MindBuilders uses personal and confidential information for a number of purposes. This Privacy Notice provides a summary of how we use your information. To ensure that we process your personal data fairly and lawfully we are required to inform you:

  • Why we need your data
  • How it will be used and
  • Who it will be shared with

The law determines how we can use personal information. The Key laws are: The General Data Protection Regulation (GDPR), the Human Rights Acts 1998 (HRA), relevant health service legislation, and the common law duty of confidentiality.

MindBuilders is the “Data Controller” for the purpose of the GDPR, and where we direct the processing of your data to help deliver healthcare.

We have to hold the details of the people who have requested the service in order to provide it. However, we only use these details to provide the service the person has requested and for other closely related purposes.  For example, we might use information about patients to carry out a survey to find out if they are happy with the level of service they received.

Exceptional circumstances

Except in exceptional circumstances personal data will never be disclosed to third parties.  Exceptional circumstances could include:

  • protecting the vital interests of the data subject (i.e. release of medical data where failure to release the data would result in harm to, or the death of, the data subject)
  • preventing serious harm to a third party that would occur if the data were not disclosed
  • safeguarding national security
  • prevention or detection of crime
  • apprehension or prosecution of offenders
  • discharge of regulatory functions, including securing the health, safety and welfare of persons at work

Seminar and Training Attendees

The details of people registering for attendance at one of our seminars or training events may be used for future marketing purposes but will not be shared with any third party, unless with the express permission of the subject.


Sometimes, individuals may be invited to take part in research. However, MindBuilders does not release information on patients or students without getting their approval first.

Your Information

This part of the Privacy Notice outlines what personal information we hold, why we use it and how we protect it.

What types of personal data do we handle?

We process personal information to enable us to support the provision of healthcare services to clients, maintain our own accounts and records.

The types of personal information we use include:

  • personal details such as names, addresses, telephone numbers
  • family details for example next of kin details, education, training,
  • financial details, where we collect or provide payment for services for individual clients
  • lifestyle and social circumstances, personal appearance and behaviour
  • visual images with permission given on our Consent Forms
  • details held in the patient’s record, where we hold or manage the patient’s record

We also process sensitive classes of information that are important to enable us to understand and respond sensitively and appropriately to a client’s situation, including:

  • racial and ethnic origin
  • religious or similar beliefs

We may keep your information in written form or on a computer. Whenever possible all information that identifies you will be removed.

Security of your information

We take our duty to protect your personal information and confidentiality seriously. We are committed to taking all reasonable measures to ensure the confidentiality and security of personal data for which we are responsible, whether computerised or on paper.

Everyone working at MindBuilders is subject to the common law duty of confidentiality. Information provided in confidence will only be used for the purposes advised and consented to by the service user, unless it is required or permitted by the law.

Retaining information

We will only retain information for as long as necessary.

How can you get access to your personal information?

The GDPR gives you the right to see the information that MindBuilders holds about you and why. Requests must be made in writing and you will need to provide:

  • adequate information [for example full name, address, date of birth, etc.] so that your identity can be verified and your information located.
  • an indication of what information you are requesting to enable us to locate this in an efficient manner.

Under GDPR we have to provide such information free of charge, however, where a fee is applicable under the terms of the GDPR and subsequent legislation, we will inform you in writing. We aim to comply with requests for access to personal data as quickly as possible. We will ensure that we deal with requests within 30 days of receipt unless there is a reason for delay that is justifiable under the Data Protection Legislation (GDPR).

We want to make sure that your personal information is accurate and up to date. If you think any information is inaccurate or incorrect then please let us know.



MindBuilders is committed to the privacy of individuals using this website. Some features of this website, for example our contact forms, collect personal information submitted by users.  Any information submitted will be kept in the strictest confidence and will never be passed on to a third party, unless there is a legal obligation on us to do so.


We strive to offer accurate and up to date web content. However, the ever-changing nature of healthcare means that inaccuracies are sometimes unavoidable. Whilst we welcome feedback to correct errors, responsibility for the use of any information found here lies solely with the user. You also assume the risk of computer viruses, worms, Trojan horses and other destructive code by downloading files from this website. To report an error or inaccuracy please contact us.


MindBuilders is not responsible for the content or reliability of linked websites and does not necessarily endorse the views expressed within them. Listing should not be taken as endorsement of any kind.  While we endeavour to keep all links up to date we cannot guarantee that these links will work all of the time and we have no control over the availability of linked pages. To report a broken or dead link please contact us.


We cannot guarantee uninterrupted access to this website or the sites to which it links. We accept no responsibility for any damages arising from the loss of access to information.


Different copyright restrictions apply to individual documents on this website. Unless otherwise stated, the following copyright statement applies to content found on this site:

MindBuilders/ Sibylle Janert reserves its right to retain its intellectual property.  Visitors to this website are welcome to access this copyright material and view for any purpose, or to download onto electronic, magnetic, optical or similar storage media as appropriate, and provided that such activities are for personal use or private research.  Content downloaded from this website may not be used for income generating activity.


Cookies are small files that are placed on your computer or mobile device by websites that you visit.  Our cookies help us:

·       Make our website work as you would expect

·       Remember your settings during and between visits

·       Improve the speed/security of the site

·       Allow you to share pages with social networks like Facebook, LinkedIn and Twitter

·       Continuously improve our website for you

·       Make our marketing more efficient

We do not use cookies to:

·       Collect any personally identifiable information

·       Collect any sensitive information

·       Pass data to advertising networks

·       Pass personally identifiable data to third parties

Most web browsers allow some control of cookies.  To find out more about cookies, including how to see what cookies have been set and how to manage and delete them, visit

To opt out of being tracked by Google Analytics across all websites visit

The cookie we use on this site include:

Google Analytics (_utma, _utmb, _utmc, _utmz): These cookies are used to collect information about how visitors use our site.  We use the information to compile reports and to help us improve the site.  The cookies collect information in an anonymous form, including the number of visitors to the site, where visitors have come to the site from and the pages they visited.  It is not possible to identify or gather individual’s personal information through the collection of these cookies.

We occasionally use our records of the pages users have visited on this website to analyse trends, administer the site and track users’ movements.  Our records do not contain any personal information about users.

Changing your cookie settings in your browser

To control the way your device manages cookies, go to your browser settings.  The links below are designed to help but are not exhaustive:

Changing cookie settings in Firefox

Changing cookie settings in Internet Explorer

Changing cookie settings in Google Chrome

Changing cookie settings in Safari (OS X)

Changing cookie settings in Safari (iOS)

Changing cookie settings in Android

Notification of changes

If we alter any of the above, we will post notification of the changes on our homepage.

Changes to our privacy notice

We keep our Privacy Notice under regular review and we will place any updates on this webpage.